| Name | Description | Type | Additional information |
|---|---|---|---|
| id | integer |
None. |
|
| id_User | integer |
None. |
|
| id_ServiceType |
工单类别。 1: 客户服务; 2: 索赔; 3: 投诉 |
integer |
None. |
| ServiceType |
Read Only |
string |
None. |
| RefNo | string |
None. |
|
| ContactName | string |
None. |
|
| string |
None. |
||
| Phone | string |
None. |
|
| ServiceDetail | string |
None. |
|
| ClaimAmt | decimal number |
None. |
|
| Currency | string |
None. |
|
| PaymentMethod | string |
None. |
|
| id_Staff | integer |
None. |
|
| InitTime |
创建时间 |
date |
None. |
| ResponseTime |
客服响应时间 |
date |
None. |
| UpdateTime | date |
None. |
|
| FinishTime |
完成时间 |
date |
None. |
| CloseTime |
关闭时间 |
date |
None. |
| RatingTime |
评分时间 |
date |
None. |
| id_Status |
1: 已创建; 20: 处理中; 60: 等待客户确认; 65: 客户疑问; 80: 已结案; 99: 已关闭 |
integer |
None. |
| Status |
Read Only |
string |
None. |
| Rating | integer |
None. |
|
| Unread | integer |
None. |
|
| Notes | string |
None. |
|
| MessageLog |
往来消息记录 |
Collection of CustomerCommunicationItemModel |
None. |