POST api/ServiceTicket/Create

创建服务工单

Request Information

URI Parameters

None.

Body Parameters

Name	Description	Type	Additional information
id		integer	None.
id_User		integer	None.
id_ServiceType	工单类别。 1: 客户服务; 2: 索赔; 3: 投诉	integer	None.
ServiceType	Read Only	string	None.
RefNo		string	None.
ContactName		string	None.
Email		string	None.
Phone		string	None.
ServiceDetail		string	None.
ClaimAmt		decimal number	None.
Currency		string	None.
PaymentMethod		string	None.
id_Staff		integer	None.
InitTime	创建时间	date	None.
ResponseTime	客服响应时间	date	None.
UpdateTime		date	None.
FinishTime	完成时间	date	None.
CloseTime	关闭时间	date	None.
RatingTime	评分时间	date	None.
id_Status	1: 已创建; 20: 处理中; 60: 等待客户确认; 65: 客户疑问; 80: 已结案; 99: 已关闭	integer	None.
Status	Read Only	string	None.
Rating		integer	None.
Unread		integer	None.
Notes		string	None.
MessageLog	往来消息记录	Collection of CustomerCommunicationItemModel	None.

Request Formats

application/json, text/json

Sample:

{
  "id": 1,
  "id_User": 2,
  "id_ServiceType": 3,
  "ServiceType": "sample string 4",
  "RefNo": "sample string 5",
  "ContactName": "sample string 6",
  "Email": "sample string 7",
  "Phone": "sample string 8",
  "ServiceDetail": "sample string 9",
  "ClaimAmt": 10.0,
  "Currency": "sample string 11",
  "PaymentMethod": "sample string 12",
  "id_Staff": 13,
  "InitTime": "2026-05-31T04:40:28.3777595+10:00",
  "ResponseTime": "2026-05-31T04:40:28.3777595+10:00",
  "UpdateTime": "2026-05-31T04:40:28.3777595+10:00",
  "FinishTime": "2026-05-31T04:40:28.3777595+10:00",
  "CloseTime": "2026-05-31T04:40:28.3777595+10:00",
  "RatingTime": "2026-05-31T04:40:28.3777595+10:00",
  "id_Status": 15,
  "Status": "sample string 16",
  "Rating": 17,
  "Unread": 18,
  "Notes": "sample string 19",
  "MessageLog": [
    {
      "id": 1,
      "id_User": 2,
      "id_Order": 3,
      "id_OrderType": 4,
      "id_MessageType": 5,
      "MessageText": "sample string 6",
      "id_Staff": 7,
      "Staff": "sample string 8",
      "IsRead": true,
      "InitTime": "2026-05-31T04:40:28.3777595+10:00",
      "AttachList": [
        {
          "id": 1,
          "id_File": 2,
          "url": "https://stscargowebdata.oss-accelerate.aliyuncs.com/sample string 3?Expires=1780168228&OSSAccessKeyId=LTAI5t5ujKKd3H1T3MqVLyfK&Signature=UGEXq4tE7cF%2BBsV7erp8GsfY9hE%3D",
          "urlThumb": "https://stscargowebdata.oss-accelerate.aliyuncs.com/sample string 3?x-oss-process=image%2Fresize%2Cm_lfit%2Cw_100%2Ch_100&Expires=1780168228&OSSAccessKeyId=LTAI5t5ujKKd3H1T3MqVLyfK&Signature=IqZ6vmPVCdxqvTw274aWU4K7pHc%3D",
          "Filename": "sample string 4",
          "UploadTime": "2026-05-31T04:40:28.3777595+10:00",
          "GUID": "sample string 6",
          "id_AttachmentType": 7,
          "AttachmentType": "sample string 8",
          "TANotes": "sample string 9",
          "FNotes": "sample string 10",
          "Notes": "sample string 9sample string 10"
        },
        {
          "id": 1,
          "id_File": 2,
          "url": "https://stscargowebdata.oss-accelerate.aliyuncs.com/sample string 3?Expires=1780168228&OSSAccessKeyId=LTAI5t5ujKKd3H1T3MqVLyfK&Signature=UGEXq4tE7cF%2BBsV7erp8GsfY9hE%3D",
          "urlThumb": "https://stscargowebdata.oss-accelerate.aliyuncs.com/sample string 3?x-oss-process=image%2Fresize%2Cm_lfit%2Cw_100%2Ch_100&Expires=1780168228&OSSAccessKeyId=LTAI5t5ujKKd3H1T3MqVLyfK&Signature=IqZ6vmPVCdxqvTw274aWU4K7pHc%3D",
          "Filename": "sample string 4",
          "UploadTime": "2026-05-31T04:40:28.3777595+10:00",
          "GUID": "sample string 6",
          "id_AttachmentType": 7,
          "AttachmentType": "sample string 8",
          "TANotes": "sample string 9",
          "FNotes": "sample string 10",
          "Notes": "sample string 9sample string 10"
        }
      ]
    },
    {
      "id": 1,
      "id_User": 2,
      "id_Order": 3,
      "id_OrderType": 4,
      "id_MessageType": 5,
      "MessageText": "sample string 6",
      "id_Staff": 7,
      "Staff": "sample string 8",
      "IsRead": true,
      "InitTime": "2026-05-31T04:40:28.3777595+10:00",
      "AttachList": [
        {
          "id": 1,
          "id_File": 2,
          "url": "https://stscargowebdata.oss-accelerate.aliyuncs.com/sample string 3?Expires=1780168228&OSSAccessKeyId=LTAI5t5ujKKd3H1T3MqVLyfK&Signature=UGEXq4tE7cF%2BBsV7erp8GsfY9hE%3D",
          "urlThumb": "https://stscargowebdata.oss-accelerate.aliyuncs.com/sample string 3?x-oss-process=image%2Fresize%2Cm_lfit%2Cw_100%2Ch_100&Expires=1780168228&OSSAccessKeyId=LTAI5t5ujKKd3H1T3MqVLyfK&Signature=IqZ6vmPVCdxqvTw274aWU4K7pHc%3D",
          "Filename": "sample string 4",
          "UploadTime": "2026-05-31T04:40:28.3777595+10:00",
          "GUID": "sample string 6",
          "id_AttachmentType": 7,
          "AttachmentType": "sample string 8",
          "TANotes": "sample string 9",
          "FNotes": "sample string 10",
          "Notes": "sample string 9sample string 10"
        },
        {
          "id": 1,
          "id_File": 2,
          "url": "https://stscargowebdata.oss-accelerate.aliyuncs.com/sample string 3?Expires=1780168228&OSSAccessKeyId=LTAI5t5ujKKd3H1T3MqVLyfK&Signature=UGEXq4tE7cF%2BBsV7erp8GsfY9hE%3D",
          "urlThumb": "https://stscargowebdata.oss-accelerate.aliyuncs.com/sample string 3?x-oss-process=image%2Fresize%2Cm_lfit%2Cw_100%2Ch_100&Expires=1780168228&OSSAccessKeyId=LTAI5t5ujKKd3H1T3MqVLyfK&Signature=IqZ6vmPVCdxqvTw274aWU4K7pHc%3D",
          "Filename": "sample string 4",
          "UploadTime": "2026-05-31T04:40:28.3777595+10:00",
          "GUID": "sample string 6",
          "id_AttachmentType": 7,
          "AttachmentType": "sample string 8",
          "TANotes": "sample string 9",
          "FNotes": "sample string 10",
          "Notes": "sample string 9sample string 10"
        }
      ]
    }
  ]
}

Response Information

Resource Description

ReturnResultModel

Name	Description	Type	Additional information
ErrorCode	Detailed Error code (Variable definition by specific API)	integer	None.
ErrDetail	错误原因	ErrorCodeModel	None.
Code	Return code	APIReturnResult	None.
Reference	Optional, typically used for refering Unique ID in batch operation result;	string	None.
Message	Returned message.	string	None.
ReturnResult	Return result	Object	None.

Response Formats

application/json, text/json

Sample:

{
  "ErrorCode": 1,
  "ErrDetail": {
    "Code": 1,
    "ErrMsg": "sample string 2",
    "ErrMsgEn": "sample string 3"
  },
  "Code": 0,
  "Reference": "sample string 2",
  "Message": "sample string 3",
  "ReturnResult": {}
}